Return Policy

Return & Refund Policy

At Beyond Merch, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or change-of-mind purchases. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of the delivery date.

To help us resolve your claim quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged, defective, or incorrect item

If the issue is determined to be the result of a manufacturing or fulfillment error, we will replace the item or issue a refund at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and provide a replacement or refund if appropriate.

Sizing

Please refer to the size chart provided on each product page before placing your order.

Since every item is made to order, we cannot offer refunds or exchanges for items ordered in the wrong size. If you are unsure about sizing, we recommend comparing the measurements with a similar garment you already own.

Returns

Returns are only accepted for products that arrive damaged, defective, or incorrect.

If your return is approved, we will provide return instructions. Do not send items back without contacting us first, as unauthorized returns may not be accepted.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or insufficient address provided during checkout, the customer will be responsible for any applicable reshipping fees.

Unclaimed Packages

Packages returned because they were unclaimed or refused by the recipient may be reshipped at the customer's expense. If reshipment is not requested, no refund will be issued for the original shipping charges.

Order Cancellations

Orders enter production shortly after they are placed. Because each product is custom-made, orders cannot be canceled or modified once production has begun.

EU Consumer Notice

Under Article 16(c) and 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

  • Goods made to the consumer's specifications or clearly personalized.

  • Sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons.

As our products are made to order, we reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions or need assistance with your order, please contact us through our Contact page or email our customer support team. We're happy to help.

Governing Language

This Return & Refund Policy shall be governed and interpreted in accordance with the English language. Any translations are provided for convenience only, and the English version shall prevail in the event of any conflict or inconsistency.